Privacy Policy

When you reach out to us, we collect the details you share so we can schedule your chimney repair and keep you updated. That includes your name, phone number, email address, service address, and a description of the chimney or fireplace issue you're dealing with.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, the pages you view, and the dates and times of your visits. This helps us understand how people find us and improve the site for future visitors.

We use your information to respond to your call or form submission, schedule appointments, provide chimney repair estimates, and complete the work you've asked us to do. We also use it to send appointment reminders, follow up after a job, and answer any questions you have.

With your permission, we may send you occasional updates about seasonal chimney maintenance or special offers. You can opt out of those messages at any time. We also use website data to keep our site running smoothly and to understand which services people need most.

Our website uses cookies and similar tracking technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device that help the site function properly and load faster on repeat visits.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still call us at (844) 803-2151 to schedule service.

We use third-party analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect anonymous data about page views, session duration, and traffic sources. They do not identify you personally.

We may also use third-party scheduling or communication tools to manage appointments and send service reminders. These providers only access the information needed to perform their specific function, and they are required to protect it.

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and email delivery services. These providers are contractually obligated to keep your information confidential.

We may disclose your information if required by law, such as in response to a court order or subpoena, or if we believe disclosure is necessary to protect the safety, rights, or property of FixoraPoint, our customers, or the public.

We keep your personal information for as long as needed to provide services, maintain accurate business records, and comply with legal obligations. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required by law to keep it or need it to resolve an ongoing issue.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those team members who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us using the details below.

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data in a portable format.

To exercise any of these rights, call us at (844) 803-2151 or email us using the contact information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and revise the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information. Your continued use of our website or services after changes are posted means you accept the updated policy.